Frequently asked questions
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Find answers about Jeremy Tech Solutions, device repairs, MacBook and software services, product sales, repair tracking, swaps, reservations and nationwide waybill delivery.
General questions
About Jeremy Tech Solutions, visiting us and who we serve.
What does Jeremy Tech Solutions do?
Jeremy Tech Solutions provides hardware repairs and software services for phones, MacBooks, other laptops, tablets and smartwatches. We also buy, sell and swap eligible phones and gadgets, sell accessories, reserve available products and waybill customer orders nationwide.
Where is your office located?
Shops 4 & 5, St Peter's Anglican Church Shopping Complex, Ijagun, Ijebu-Ode, Ogun State, Nigeria.
What are your operating hours?
8:30 a.m. to 8:00 p.m., Monday to Saturday.
Do I need to book before visiting?
No. We do not currently operate an online repair-booking system. You can visit during business hours or contact us before coming.
Do you serve customers outside Ijebu-Ode?
Yes. We receive devices for repair from customers in different locations and waybill phones, gadgets and accessories across Nigeria. Contact us before sending a device so we can provide the correct receiving instructions.
Device repair questions
Repairs, diagnosis, turnaround, tracking and repair records.
What types of devices do you repair?
We repair mobile phones, MacBooks, other laptops, tablets and smartwatches.
Service availability depends on the exact device, identified fault, required tools and availability of suitable replacement parts.
Which device brands do you work on?
We work on major brands including Apple, Samsung, Tecno, Infinix, itel, Xiaomi and others. Contact us with the exact brand and model so we can confirm service availability.
Do you repair MacBooks?
Yes. MacBooks are included in our hardware and software service coverage. Supported work can include displays, keyboards, trackpads, batteries, charging systems, logic-board faults, liquid damage, casing or hinge faults, macOS installation or recovery, updates and other eligible software problems.
What hardware services do you provide?
Services include diagnosis, screen and display repairs, battery replacement, charging and power repairs, motherboard or logic-board work, camera and audio repairs, buttons and sensors, housing and hinges, laptop and MacBook repairs, liquid-damage assessment, and supported tablet and smartwatch repairs.
The appropriate repair is confirmed after assessment.
Do you charge an inspection fee?
No. Jeremy Tech Solutions does not charge a separate device-inspection fee.
Can my repair be completed while I wait?
Many repairs can be handled as wait-and-get services. This depends on the fault, required parts, repair complexity and current work queue.
How long will my repair take?
Repair time varies according to the device, fault, required parts and workload. An estimated completion period can be provided after assessment, but hidden faults or unavailable parts may affect it.
What happens if another fault is discovered?
If a newly discovered fault changes the repair scope, cost or expected completion period, we pause and communicate the revised information before continuing. Renewed approval is required.
Can I track my repair online?
Yes. Registered customers can sign in to the Jeremy Tech Solutions customer portal and follow the progress of eligible repairs. Repair information is not available through anonymous public tracking.
Will I receive a repair record or receipt?
Registered repairs receive a repair reference or intake record, and confirmed payments are documented with an official receipt.
Do you provide a warranty on repairs?
Jeremy Tech Solutions does not provide a general warranty on repair services. If you have a concern after a repair, contact us promptly so the device and previous work can be assessed. Any appropriate remedy depends on the findings of that assessment.
Do you sell replacement parts separately?
No. Our internal replacement parts are maintained primarily for repair work and are not sold separately as retail products.
Software & account-service questions
Software restoration, MacBook support, ownership verification and data safety.
What software services do you provide?
Services include MacBook and laptop operating-system installation or recovery, phone firmware flashing or restoration, iOS and iPadOS updates, phone screen-lock recovery, authorised Apple/iCloud or Google account assistance, carrier or network unlock assistance, and other supported device-software services.
Can you unlock a forgotten phone password?
We may assist verified device owners with screen-lock recovery. Proof of ownership may be required, some recovery methods can erase data, and a successful outcome cannot be guaranteed for every device.
Can you remove an Apple, iCloud or Google account?
Authorised account-removal or recovery assistance may be provided at a fee for verified owners of eligible devices. Proof of ownership is required. We do not provide restricted account services for lost, stolen or suspiciously obtained devices.
Should I send my password or account login details?
No. Do not send your device passcode, Apple Account password, Google Account password, banking PIN, card details or one-time password through the website, WhatsApp or social media.
Could a software service erase my data?
Yes. Flashing, operating-system reinstallation and some recovery procedures can erase stored data. Back up important information before submitting your device whenever possible.
Sending devices from other locations
What to do before waybilling a device to us for repair.
Can I waybill my device to you for repair?
Yes. Contact us before sending the device. We will confirm the device information, receiving instructions and repair-intake process.
What should I do before sending my device?
- Contact Jeremy Tech Solutions first.
- Provide the device brand, model and reported fault.
- Back up important data where possible.
- Remove unnecessary accessories unless requested.
- Package the device securely.
- Keep your waybill or tracking information.
- Do not send passwords or sensitive account credentials.
Product-sales questions
Brand-new, UK-used and Nigeria-used phones, swaps, reservations and delivery.
What products do you sell?
We sell brand-new, UK-used and Nigeria-used (9ja-used) phones, plus laptops, tablets, smartwatches, chargers, cables, earphones, headsets, power banks, device-protection accessories and other technology products, subject to availability.
Do you sell refurbished devices?
No. UK-used and Nigeria-used phones are sold as pre-owned devices and are not represented as brand-new. Jeremy Tech Solutions does not sell refurbished devices.
How do you verify new devices?
Where applicable, we inspect the factory seal and verify identifying information such as the IMEI or serial number through the relevant manufacturer's official verification channel where available.
Do your products have a warranty?
Qualifying new products may carry a manufacturer warranty. Eligibility, duration, terms and exclusions are stated on the invoice or receipt where applicable. Jeremy Tech Solutions does not provide a separate general warranty beyond the applicable manufacturer warranty.
Can you deliver products outside Ogun State?
Yes. We waybill phones, gadgets and accessories to customers across Nigeria. Delivery charges and estimated delivery periods are confirmed according to the destination and selected waybill service.
Can I swap my current device for another one?
Yes. Eligible devices may be accepted for swaps or trade-ins after physical and functional assessment. The approved value can be applied towards another qualifying device. Estimates based only on photographs or descriptions remain preliminary until physical assessment.
Can I reserve a product?
Yes. Available products may be reserved after approval. The reservation period and any applicable payment requirement are communicated before the product is placed on hold.
What payment methods do you accept?
Approved payment options include cash at the office, bank transfer and POS. The available method and payment instructions for remote orders are confirmed by our team before payment.
Will I receive a receipt after buying a product?
Yes. Confirmed product payments are documented with an official invoice or receipt containing the relevant transaction and product information.
What if the product I want is not displayed?
Contact us with the product name, preferred brand, model, specifications, condition and budget. We will confirm whether it is available or help you explore suitable alternatives.
Returns & refunds
Assessment, approval and how approved refunds are handled.
Can I return or exchange a purchased product?
Return and exchange requests are subject to assessment and approval. We may verify the original receipt, IMEI or serial number, product condition, included items and applicable manufacturer-warranty terms. Submitting a request does not automatically guarantee an exchange or refund.
How are approved refunds processed?
Approved refunds are generally processed in person at our office after the product and original transaction have been reviewed.
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