Privacy Policy

Jeremy Tech Solutions respects your privacy and is committed to handling personal information responsibly, lawfully and transparently.

This Privacy Policy applies when you:

• Visit our public website
• Create or use a customer-portal account
• Submit a repair or product enquiry
• Register a device for repair
• Purchase or reserve a product
• Request a swap or trade-in
• Arrange nationwide delivery
• Submit a customer review
• Communicate with us through telephone, email, WhatsApp or social media
• Visit or transact at our office

This Policy is prepared with reference to the Nigeria Data Protection Act 2023 and applicable directives issued by the Nigeria Data Protection Commission.

Jeremy Tech Solutions is the data controller responsible for deciding how and why personal information covered by this Policy is processed.

Registered business: Jeremy Tech Solutions · CAC business number: BN 8664248 · Office: Shops 4 & 5, St Peter's Anglican Church Shopping Complex, Ijagun, Ijebu-Ode, Ogun State, Nigeria · Email: jeremycustomercare4repairs@gmail.com · Telephone: 07069042759 or 09023957121.

Identity and contact information

• Full name
• Preferred display name
• Telephone or WhatsApp number
• Email address
• Residential or delivery address
• Town, state or country
• Preferred communication method

Customer-account information

• Registered telephone number or email address
• One-time-password authentication records
• Account status
• Login date and time
• Browser, device and security information
• Customer-account activity

We do not store a one-time password as a reusable account password.

Device and repair information

• Device type, brand and model
• IMEI or serial number
• Reported fault
• Physical condition
• Accessories submitted with the device
• Screen-lock status
• Diagnosis and repair notes
• Parts used
• Repair charges and payment status
• Repair progress
• Previous repair history
• Customer approvals and communications

Ownership-verification information

For screen-lock recovery, authorised Apple or Google account assistance, network unlocking, swaps and similar restricted services, we may request:

• Government-approved identification
• Proof of purchase
• Receipt, invoice or ownership document
• Device IMEI or serial number
• Information required to verify lawful ownership
• A signed or recorded ownership declaration

Ownership documents may be retained securely because they could be required to respond to fraud allegations, ownership disputes, investigations or legal claims. We do not provide restricted services for lost, stolen or suspiciously obtained devices.

Information we do not request

Do not send or disclose:

• Your phone screen-lock password
• Apple Account or iCloud password
• Google Account password
• Banking PIN
• Card PIN or security code
• Banking one-time password
• Online-banking login details

Jeremy Tech Solutions will not request these credentials through the website, contact form, WhatsApp, email or social-media accounts.

Sales, reservation and swap information

• Products purchased or requested
• Brand, model, variant, colour and storage capacity
• Product IMEI or serial number
• Product price and approved discount
• Reservation details
• Swap or trade-in device information
• Device-assessment and valuation records
• Invoice and receipt information
• Manufacturer-warranty information

Payment information

• Amount paid
• Payment date
• Payment method
• Transaction or payment reference
• Name shown on the payment
• Invoice or repair reference
• Payment status
• Evidence of payment supplied by you

A submitted transfer remains marked as pending until an authorised member of Jeremy Tech Solutions manually confirms receipt and updates the payment status. We do not collect your banking password, card PIN or one-time banking password.

Delivery and waybill information

• Recipient’s name
• Telephone number
• Delivery address or collection location
• Product or package details
• Courier or waybill information
• Dispatch and tracking references
• Delivery confirmation

Reviews and feedback

• Your name or selected display name
• Private contact information for verification
• Rating
• Service or product received
• Written feedback
• Review date
• Location, if voluntarily supplied
• Publication consent

Your private telephone number and email address will not be displayed publicly.

Website and technical information

• IP address
• Browser and device type
• Operating system
• Pages visited
• Date and time of access
• Referring website
• Security and error logs
• Cookie preferences

• Directly from you
• Through our website and customer portal
• During device intake, diagnosis, repair or collection
• During product sales, reservations, swaps or deliveries
• From authorised staff who document transactions
• From payment confirmations
• From couriers involved in authorised deliveries
• From a parent or guardian acting for a customer under 18
• From another person authorised by you

• Register and identify customers
• Create and secure customer accounts
• Authenticate portal access
• Register and track repairs
• Record diagnoses, approvals and revised instructions
• Provide hardware and software services
• Verify lawful device ownership
• Prevent work on stolen devices
• Process sales, swaps and reservations
• Verify payments and issue receipts
• Arrange deliveries and waybills
• Send repair and order notifications
• Respond to enquiries and complaints
• Publish genuine reviews with consent
• Prevent fraud, misuse and security incidents
• Maintain accounting and business records
• Resolve disputes and legal claims
• Improve our services and website
• Send promotional information where the customer has opted in
• Comply with legal and regulatory obligations

Contract

Processing may be necessary to provide a repair, product, delivery, customer account or other requested service.

Consent

We may rely on consent for:

• Optional analytics cookies
• Promotional communications
• Publishing customer reviews
• Processing a child’s information through a parent or guardian
• Optional information or disclosures

Consent may be withdrawn, but withdrawal does not invalidate processing that was lawful before withdrawal.

Legal obligation

Information may be processed or retained to comply with accounting, tax, consumer-protection, law-enforcement or other legal requirements.

Legitimate interests

• Protect customers and our business
• Prevent fraud and device theft
• Secure the website and customer portal
• Maintain accurate records
• Resolve complaints
• Improve business operations

We will not rely on legitimate interests where the customer's rights override the business purpose.

Necessary cookies

• Customer-portal authentication
• Session management
• Security
• Fraud prevention
• Cookie preferences
• Essential website functions

Optional analytics cookies

We may use an analytics service such as Google Analytics to understand website traffic, visitor behaviour, popular pages and technical errors. Optional analytics cookies will only be activated after the visitor gives the required consent. Visitors should be able to accept, reject or manage optional cookies.

Advertising cookies

Meta Pixel, TikTok Pixel and similar advertising tools will not be activated simply because they are available. They may be introduced only when Jeremy Tech Solutions runs a relevant advertising campaign, provides suitable cookie controls and updates this Policy.

We may send necessary messages concerning:

• OTP authentication
• Repair registration and progress
• Revised repair costs
• Product enquiries and reservations
• Payment confirmation
• Dispatch and waybill updates
• Customer-support requests

Promotional WhatsApp messages, emails or SMS will be sent only after a customer actively opts in. Customers may withdraw from marketing by using an available unsubscribe option, replying “STOP” or contacting us directly. A minimal suppression record may be retained to ensure that an opted-out customer is not added back to a marketing list unintentionally.

Jeremy Tech Solutions does not sell personal information.

Authorised staff

Staff may access information required to perform their responsibilities.

Internal repair personnel

Relevant customer, device and repair information may be shared internally with authorised personnel handling a repair.

External repair specialists

Where work must be referred, we will normally share only:

• Repair reference
• Device information
• Reported fault
• Diagnosis
• Technical work required

The customer's name and contact details will not normally be shared. If disclosure becomes necessary, the customer will be informed and an appropriate lawful basis used.

Couriers and waybill providers

Couriers may receive information required to complete an authorised delivery.

Banks and payment providers

Banks and approved payment providers may process information required to send, receive or confirm payment.

Technology providers

Once selected, hosting, database, email, OTP, security and support providers may process limited information on our behalf.

Legal and regulatory authorities

Information may be disclosed where required by law, court order, lawful investigation or regulatory obligation.

Some future hosting, database, email, analytics or communication providers may process information outside Nigeria. Before using such providers, Jeremy Tech Solutions will assess the transfer and apply safeguards required by Nigerian data-protection law. Provider names and relevant transfer information should be added to this Policy when those services are selected.

Jeremy Tech Solutions will retain information only while there is a documented business, contractual, legal, accounting, fraud-prevention or dispute-resolution reason. Core transaction and ownership records may be retained for up to 10 years. This does not mean every item of information will automatically be stored for the entire period.

The necessity of continued retention should be reviewed periodically. Records may be deleted or anonymised before 10 years where they are no longer required. Information may be retained beyond the normal period where required by law, court order, regulatory instruction, suspected fraud, an unresolved ownership dispute or an active legal claim.

• Account authentication
• Access restrictions
• Role-based access where implemented
• Secure website connections
• Activity and audit records
• Staff confidentiality responsibilities
• Controlled access to ownership documents
• Backups and recovery procedures
• Security updates
• Secure deletion
• Incident-response procedures

No website or communication method can be guaranteed completely secure.

Customers aged 18 or older may create accounts and provide their own information independently. Anyone under 18 may browse the public website, but a parent or legal guardian must provide or verify consent before the minor:

• Creates a customer account
• Registers a device
• Submits ownership documents
• Requests a restricted software or account service
• Enters a transaction requiring personal information
• Publishes a review

We may request evidence of age, identity or parental authority.

Subject to applicable law, you may request:

• Information about how your data is used
• Access to your personal information
• Correction of inaccurate information
• Deletion where retention is no longer necessary
• Restriction of certain processing
• Objection to legitimate-interest processing
• Objection to direct marketing
• Withdrawal of consent
• Eligible information in a portable format
• Review of a privacy complaint

Certain requests may be limited where records are required for accounting, fraud prevention, legal compliance, ownership disputes or legal claims. Requests may be submitted by email to jeremycustomercare4repairs@gmail.com or by WhatsApp to 07069042759. Identity verification may be required before information is released, corrected or deleted. Customers may also complain to the Nigeria Data Protection Commission.

Jeremy Tech Solutions does not currently use solely automated decisions that produce legal or similarly significant effects. Customer transfers remain pending until manually confirmed by authorised personnel.

Our website may link to WhatsApp, Instagram, Telegram, Snapchat, TikTok, Facebook, X, Google Maps and other services. Those services control their own privacy practices. Review the relevant platform's policy before submitting information.

If a breach occurs, we will assess its nature and likely risk. Where required by law, we will notify the Nigeria Data Protection Commission and affected individuals and take reasonable steps to contain the incident.

This Policy may be updated when:

• Website features change
• Technology providers are introduced
• Analytics or advertising tools are activated
• Payment or delivery methods change
• Legal requirements change
• Our processing activities change

The revised Policy will display an updated date.

Jeremy Tech Solutions · CAC BN: 8664248 · Shops 4 & 5, St Peter's Anglican Church Shopping Complex, Ijagun, Ijebu-Ode, Ogun State, Nigeria.

Email: jeremycustomercare4repairs@gmail.com · Telephone: 07069042759 or 09023957121 · WhatsApp: 07069042759.