Sales, Returns, Exchanges, Warranty & Delivery Policy

Jeremy Tech Solutions sells:

• Brand-new, UK-used and Nigeria-used (9ja-used) mobile phones
• Laptops
• Tablets
• Smartwatches
• Chargers and cables
• Earphones and headsets
• Power banks
• Device-protection accessories
• Other technology products

UK-used and Nigeria-used phones are sold as pre-owned devices and are not represented as brand-new. Jeremy Tech Solutions does not sell refurbished devices.

Before completing a sale, we aim to confirm:

• Brand and model
• Product condition, including whether a phone is brand-new, UK-used or Nigeria-used where applicable
• Variant
• Colour
• Storage capacity
• Included accessories
• IMEI or serial number, where applicable
• Current price
• Availability
• Manufacturer-warranty eligibility where applicable

Customers should check that the invoice matches the product being supplied.

A device should not be described as factory-sealed if it has already been activated or used for display. If Jeremy Tech Solutions offers an activated, display or pre-owned device, its exact status and condition must be disclosed clearly before payment and written on the invoice where applicable.

• Battery-cycle information may differ from an unopened device
• Packaging may differ
• Manufacturer-warranty eligibility may differ
• The price may reflect the disclosed condition

An activated, display, UK-used or Nigeria-used device will not be represented as a refurbished device if it is not refurbished, but its exact status must still be disclosed honestly.

Where applicable, we may:

• Inspect the factory seal for qualifying brand-new products
• Check the IMEI or serial number
• Confirm the model and variant
• Use an official manufacturer verification channel where available
• Link the product identifier to the invoice

Verification does not extend a manufacturer warranty beyond its stated terms.

Customers purchasing in person should inspect and, where practical, test the product before accepting it. The invoice may record whether the product was checked. Testing and acceptance do not remove rights relating to a defective, unsafe, misdescribed or incorrectly supplied product.

Product prices and availability may change because of supplier conditions, stock movement or market changes. A product enquiry does not reserve the product. The final price and availability must be confirmed before payment.

Available payment methods may include:

• Cash at the office
• Bank transfer
• POS
• Other approved methods

Remote payments must be made only to an account confirmed by Jeremy Tech Solutions. A payment remains pending until manually verified. Dispatch will not occur until the required payment has been confirmed.

Every confirmed sale should have an invoice or receipt containing relevant information such as:

• Invoice number
• Customer information
• Product details
• IMEI or serial number
• Quantity
• Price
• Payment status
• Warranty information
• Transaction date

Customers should keep their invoice or receipt.

Qualifying brand-new products may carry a manufacturer warranty. The invoice or receipt should state:

• Whether the qualifying new product carries a manufacturer warranty
• Applicable warranty period, where known
• Relevant manufacturer or service channel
• Important exclusions or conditions

Jeremy Tech Solutions does not create an additional general product warranty beyond the applicable manufacturer warranty. Used or pre-owned devices are not automatically covered by a manufacturer warranty unless that specific coverage is expressly confirmed.

Nothing in this Policy removes any consumer obligation or right that cannot legally be excluded.

Customers should retain:

• Original receipt or invoice
• Manufacturer documentation
• Original packaging
• Included accessories

These may be required by a manufacturer or service centre when processing a warranty or exchange request. Missing packaging does not automatically remove a right that cannot legally be excluded, but it may affect a manufacturer's process or a voluntary change-of-mind request.

Subject to the specific manufacturer's terms, warranty may not cover:

• Broken screens
• Liquid damage
• Major scratches or dents
• Accidental physical damage
• Misuse
• Unauthorised modification
• Unauthorised repair
• Damage caused by incompatible accessories

Battery coverage depends on the manufacturer's warranty. Jeremy Tech Solutions will not describe every battery as excluded where the manufacturer provides applicable coverage.

A correctly supplied, non-defective product that has been inspected, accepted, activated, opened or used is not automatically eligible for a change-of-mind refund. Jeremy Tech Solutions may approve an exchange, credit or refund as a customer-service decision after review, but such approval is not guaranteed.

This restriction does not apply where the product is defective, unsafe, misdescribed, incorrectly supplied or otherwise subject to a right that cannot legally be excluded.

If a product appears defective, unsafe, misdescribed or incorrectly supplied, the customer should contact us promptly. We may request:

• Original invoice or transaction record
• Product IMEI or serial number
• Included accessories
• Packaging where relevant
• Description of the problem
• Physical and functional inspection

Depending on the findings and applicable rights, an appropriate resolution may include:

• Manufacturer-warranty referral where applicable
• Repair
• Replacement
• Exchange
• Refund

Submitting a request does not automatically determine the outcome. The product and transaction must first be assessed.

Approved refunds are generally processed in person at our office after:

• The original transaction is verified
• The product identity is confirmed
• The product condition is assessed
• The reason is reviewed
• Required approval is obtained

The refund method and processing period will be communicated when approval is granted. A blanket “no refunds under any circumstances” policy does not apply.

An approved exchange may require:

• Original proof of purchase
• Product and IMEI verification
• Inspection
• Included items
• Management approval
• Price adjustment where the replacement differs

The original and replacement transactions will be documented.

Eligible devices may be considered for swaps after assessment. The valuation may consider:

• Brand and model
• Storage capacity
• Physical condition
• Functionality
• Battery condition
• Repair history
• Included accessories
• Current market value

An estimate based on photographs or descriptions is preliminary. Final valuation requires physical assessment. The customer must prove lawful ownership. Suspected stolen or fraudulently obtained devices will be refused and may be reported to the appropriate authority.

Customers should remove personal accounts and back up or erase personal data before completing a swap.

Available products may be reserved after approval. Before a reservation becomes binding, Jeremy Tech Solutions should communicate:

• Product details
• Reservation period
• Required deposit, if any
• Payment deadline
• Cancellation terms
• Conditions for releasing the item

An enquiry alone does not reserve a product.

Instalment sales are not automatically available. Where an instalment arrangement is approved, it must be documented separately and state:

• Total purchase price
• Initial payment
• Instalment amounts
• Payment dates
• Delivery or collection condition
• Default consequences
• Cancellation and refund treatment
• When ownership transfers

No instalment arrangement should be assumed without written confirmation.

Jeremy Tech Solutions waybills phones, gadgets and accessories to customers across Nigeria. Before dispatch, we will confirm:

• Product
• Specifications and condition where applicable
• Price
• Payment status
• Recipient
• Destination
• Waybill charge
• Estimated delivery period
• Selected courier or transport service

The customer is responsible for supplying accurate recipient and destination details.

We will take reasonable steps to package products appropriately. Available dispatch, waybill or tracking details will be shared after the item has been sent. Delivery estimates are not guaranteed because courier operations, traffic, weather, destination and other factors may cause delays.

Customers should inspect delivered packages promptly and report visible damage or missing items as soon as reasonably possible. The customer should retain:

• Waybill receipt
• Packaging
• Photographs or video of the package
• Product invoice
• Courier correspondence

Responsibility will be assessed according to:

• Packaging condition
• Dispatch records
• Courier handling
• Delivery confirmation
• Customer evidence
• Applicable courier and consumer-protection obligations

Nothing in this Policy excludes liability for negligence, misrepresentation or another obligation that cannot legally be excluded.

Where Jeremy Tech Solutions cannot fulfil a confirmed and paid order, we will communicate with the customer and offer an appropriate resolution, which may include:

• An agreed alternative
• A revised delivery period
• Cancellation
• Refund of the applicable amount

Product, warranty, exchange, refund and delivery complaints may be submitted through email at jeremycustomercare4repairs@gmail.com, WhatsApp at 07069042759, or telephone at 07069042759 or 09023957121. Customers should provide their invoice, product details and relevant evidence.

By completing a purchase, the customer confirms that:

• The relevant product details were disclosed
• The price was confirmed
• The product condition was stated
• The customer had an opportunity to inspect the item
• Applicable warranty information was communicated
• Payment and delivery terms were understood
• The customer had an opportunity to ask questions