General Website and Business Terms & Conditions

These Terms govern the use of the Jeremy Tech Solutions website, customer portal, enquiry channels and related business services. By using the website, creating an account, submitting an enquiry, approving a service, purchasing a product or transacting with Jeremy Tech Solutions, you agree to the Terms applicable to that activity.

Nothing in these Terms removes any consumer right that cannot lawfully be excluded.

Jeremy Tech Solutions provides:

• Hardware repairs
• Software services
• Device diagnosis
• Product sales
• Device swaps and trade-ins
• Product reservations
• Nationwide waybill delivery
• Customer repair tracking

Service availability depends on the device, identified fault, required tools, available parts, product stock and other operational considerations.

A customer aged 18 or older may transact independently.

A parent or legal guardian should authorise transactions involving a person under 18, particularly where the transaction requires:

• A customer account
• Personal information
• Device ownership verification
• A restricted software service
• A product purchase or swap
• Acceptance of repair risks

Customers must provide information that is accurate, current and complete. Jeremy Tech Solutions is not responsible for delays caused by an incorrect telephone number, email address, delivery address, device description or other information supplied by the customer. Customers must notify us when relevant information changes.

Customers are responsible for protecting access to their registered telephone number, email account and OTP messages. Do not share OTPs with another person. Notify us immediately if you believe your account or registered contact channel has been compromised.

We aim to provide accurate information, but product stock and prices may change, product photographs may vary slightly from the exact model or colour, repair outcomes depend on physical diagnosis, delivery estimates may be affected by the courier, and website information may occasionally contain an error.

The final product, price, service scope, payment status and delivery arrangement must be confirmed by an authorised representative.

Submitting a contact form, WhatsApp message or social-media message does not automatically:

• Book a repair
• Reserve a product
• Confirm product availability
• Confirm a price
• Approve a swap
• Confirm payment
• Authorise dispatch

The relevant transaction must be confirmed separately. Jeremy Tech Solutions does not currently offer online repair booking.

Prices and quotations may be affected by:

• Product availability
• Supplier prices
• Foreign-exchange movement
• Required replacement parts
• Device condition
• Newly discovered faults
• Delivery destination

A quotation is valid for the stated period. If no period is stated, availability and price must be reconfirmed before payment or approval.

Payments must be made only through an account or method confirmed by Jeremy Tech Solutions. A bank transfer or submitted payment receipt remains pending until the money has been manually verified and the transaction status updated by authorised personnel. A screenshot or debit alert alone does not conclusively prove that payment has been received.

Customers must have the legal right to submit, sell, swap, unlock or request account-related assistance for a device. We may request identification and proof of ownership.

Jeremy Tech Solutions may reject a transaction involving a device that:

• Is reported lost or stolen
• Has altered identification details
• Has suspicious ownership information
• Cannot be reasonably linked to the person submitting it
• Is connected to suspected fraud or unlawful activity

Where appropriate, a suspicious or stolen device may be reported or released to a relevant authority in accordance with law.

The website and services must not be used to:

• Submit false information
• Impersonate another person
• Attempt unauthorised account access
• Request work on a stolen device
• Conduct fraud
• Upload malicious material
• Interfere with website security
• Scrape or misuse customer information
• Infringe intellectual-property rights
• Engage in unlawful activity

We may contact customers through telephone, WhatsApp, SMS or email concerning:

• Enquiries
• Repairs
• Approvals
• Payments
• Reservations
• Deliveries
• Complaints
• Account security

Marketing messages require a separate opt-in.

Some services depend on manufacturers, couriers, banks, network operators, hosting providers or external technical specialists. Jeremy Tech Solutions is responsible for exercising reasonable care in selecting and coordinating providers but cannot guarantee matters controlled entirely by an independent third party.

This does not remove responsibility for negligence, misrepresentation or other obligations that cannot legally be excluded.

The Jeremy Tech Solutions name, logo, website content, graphics and original materials may not be copied, republished or commercially used without permission, except where the law permits. Product names and third-party trademarks belong to their respective owners.

To the extent permitted by law, Jeremy Tech Solutions will not be responsible for loss caused solely by:

• Pre-existing device faults
• Hidden or latent defects
• Customer misuse
• Inaccurate information supplied by the customer
• Failure to back up data
• An unavoidable manufacturer defect
• An independent courier delay
• A network or platform failure outside our control
• Events beyond reasonable control

Nothing in these Terms excludes or limits responsibility for:

• Fraud
• Wilful misconduct
• Negligence
• Misrepresentation
• Defective performance
• Breach of a duty that cannot legally be excluded
• Rights protected under applicable consumer law

Customers should first contact Jeremy Tech Solutions with:

• Their name
• Telephone number
• Repair, invoice or payment reference
• Device or product details
• Explanation of the complaint
• Relevant receipt, photograph or correspondence

We will review the complaint and communicate the available resolution. Customers retain the right to approach an appropriate regulatory or legal authority.

These Terms are governed by the laws of the Federal Republic of Nigeria. The parties should first attempt to resolve disputes through direct communication. Unresolved matters may be referred to mediation, an appropriate regulator or a court of competent jurisdiction.

Customers who do not fully understand the English version may ask for the important terms to be explained in Yoruba or another language that an available member of staff can reasonably provide. The customer should ask questions before accepting the transaction.

These Terms may be updated when services, policies or legal requirements change. The version applying to a transaction will normally be the version accepted when the transaction was entered.